This is a hands on role, and requires a self motivated personality that has experience within a similar positon and sucess within it.  To register with us please forward your C.V in the first instance quoting Ref 2278 asap.  You must be willing to register in person with the agency dealing who are based in South Wigston LE18 4XH in person.

Call Centre roles.  Location LE1

 Person Specification

• Sales ability – with a burning desire to hit and exceed sales targets coupled with high levels of enthusiasm, drive and motivation.
• Strong personality, superb communication skills with a clear, articulate professional telephone manner and excellent listening skills.
• Ability to build rapport and a positive and long lasting positive impression with customers
• Minimum education of GCSE’s or equivalent in English and Maths, Numerate with competent It Skills including keyboard skills.
• Professional appearance with a positive, hardworking, willing to learn attitude and able to take direction.

 Successful Candidates will receive – in-depth training on the in house bespoke systems and working with your own natural sales flair, you will be selling products and services through receiving in bound and making out bound call s on behalf of blue chip clients and household names in the telecommunication, insurance and media industries.  If you have a strong personality, superb listening and communication skills, articulate professional telephone manner with a desire to hit and exceed sales targets in a forward thinking company then we would love to hear from you.

Not only do the company recognise talent and hard work, they reward you for it as well as providing ongoing training and career development.

• Basic salary up to £20K plus UNCAPPED bonus scheme
• Daily cash & prize incentives plus overtime
• Full training package and ongoing coaching provided
• Career progression
• Modern and well equipped offices with town and city centre locations.

 Departments

Inbound – You will be given full paid training to become a specialist telecommunications sales consultant selling landline, broadband and Mobile Sim Card Packages on be half of Talk Talk through converting inbound call enquires into sales.

 Outbound – You will be given fully paid training to become a specialist telecommunication sales consultant, selling landline and broadband packages on behalf of Talk Talk through making outbound calls.

 Sterling Insurance/Mobile

You will be given full paid training to become a specialist sales consultant selling either Mobile Sim Cards on behalf of Talk Talk or selling Personal Accident Cover on behalf of Sterling Insurance through making warm outbound calls, they are warm as you will be calling existing Talk Talk customers for Mobile and customers who have opted into receive marketing calls from Sterling Insurance whereby we offer them a 30 free day trial.

 Salary & Hours

Outbound – Talk Talk.  Salary £15,000 – £20,000 base salary + Uncapped Bonus Scheme.

Hours. 11.45am – 8pm Monday – Friday.  *10am – 3pm  x 1 Saturday a month

Outbound PA & Mobile.  Salary. £14,000 – £20,000 Base Salary + Uncapped Bonus Scheme

Hours11.45am – 8pm Monday – Friday * 10am – 3pm x 1Saturday a month

Inbound   Salary £12,500 – £20,000 Base Salary + Uncapped Bonus Scheme

Hours 7.45am – 10pm. Monday – Friday  7.45am – 9pm Saturday & Sunday

5 days out of 7, 8 hours a day including 1 hour lunch and 15 min break

Approx 4 days per week inc. Saturdays.

£10 p.h. for DO dep on exp

£6.50-£8.00ph for OA dep on exp

Working within an established independent optical practice you will service the requirements of private & NHS patients.  Meeting and greeting patients, customers, clients and potential patients.   Dealing with a telephone, you will deal with a wide range and variety of people and situations that require a consistent professional presence, diplomacy and tact. You will also be handling all types of optical dispensing and contact lens work and implementing practice systems and procedures.

You will be updating the in house computer system, therefore a keen eye for detail and the ability to deal appropriately with confidential information is essential.

Reception Duties

• Meeting & Greeting
• Screening calls,
• Making appointments
• Call backs and follow up to patients
• Cleaning and tidying and ensuring the practice remains clutter free
• Supporting and facilitation of the Optometrists and the practice owner and including some PA work (managing his diary).  

Optical Duties

• Pre prepare practice clinic
• Sterilise equipment and prevention of cross infection
• Using  pre testing equipment
• Stocking practice with stationary frames and diagnostic lenses
• Responsible for stock control of frames and other products
• Keeping all equipment in good working order
• Using the computer to store and retrieve patient’s details & updating patient email lists
• Stand in for the receptionist in their absence
• Some admin/management and regular clerical duties
• Confidently dispensing Single vision Bifocal and varifocal contact lenses
• Adding value to lens styles, designs and coatings
• Buying, pricing and merchandising frames and point of sale
• Having an eye for style and design
• Auditing and cleaning the practice regularly
• Managing staff and providing regular feedback
• Having good organisational skills
• Ability to achieve sales targets (regarding dispensing)

Personality

• Alert, personable with common sense and initiative
• You need to be outgoing, who enjoys dealing face to face with people, and have the ability to build rapport with a variety of patients in order to put them at ease.
• Be able to work under pressure in a busy environment
• Accuracy is ESSENTIAL, as records must be updated efficiently and effectively.
• Ability to deal with confidential information.
• Flexible attitude to working hours and willing to work the group activities, i.e. open days, wedding fares and family fun days along with your colleagues.
• Attitude – can do, will do, hands on and a positive team player. 
• Willingness to learn & progress is actively encouraged
• Well groomed and professional in personal presentation and manner at ALL times.
• Previous experience as a DO/Dispenser’ Optical Assistant/Management skills  essential

Hours – approx 30 a week to start with – possible progression to full time.  Full time cover required         when other staff are on holiday.

            Monday – Late night opening hours – 1pm – 7.30pm

            Tuesday – Friday 1am – 5.30pm

20 days holiday plus bank holidays

Parking – Easy.